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When will my order ship?
- Items are shipped from different locations across the United States, and typically are shipped out within 5-12 business days from time of purchase. Orders during major holidays are subject to extra delays.
What shipping method do you use?
- Anything under 16 ounces is shipped via USPS First Class (3-6 day shipping). Anything over 16oz is typically shipped via USPS Priority Mail (2-4 day shipping).
What happens if my order is damaged?
- This is rare, don't worry! Reach out to firstname.lastname@example.org and expect a response in two business days. Please include images, order number and details!
Can I cancel my order?
- Cancelling orders can only be done by reaching out via email; and must be immediately after ordering. Orders show on our end as “pending” for two hours, and after that time they cannot he adjusted as the order is sent in for production. You will know if your email cancellation notice was successful when you receive the email regarding order cancellation and refund from Shopify.
Do you offer returns?
- Due to COVID-19, returns will not be accepted. The site will be updated in the future when this changes.
How often do new products launch?
- New products are in development all the time! Have a recommendation for a new product or logo? Shoot us an image at email@example.com, and maybe we can hook you up with some free items!
Are there promo codes?
- Any active promo codes will come to your inbox, or can be found in various comments across the TooTurnt socials. Sign up for text alerts to save 5%!